Support

Shipping Policy

Last updated: 17 September 2026

We want your GlowRin to reach you smoothly. Below is everything you need to know about how and when your order ships — including our free shipping, processing times, and what happens if a package is delayed or lost.

01Where we ship

We currently ship across the United States. All orders are fulfilled and delivered by trusted shipping carriers to make sure your GlowRin arrives safely.

02Free shipping

Shipping is free on every order — there are no minimum spend requirements and no shipping fees added at checkout.

03Processing time

Orders are processed within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays. You’ll receive a confirmation email as soon as your order is on its way.

04Delivery time

Once dispatched, orders typically arrive within 6–12 business days. Delivery times are estimates and can occasionally be affected by the carrier, weather, or busy seasonal periods.

05Tracking your order

As soon as your order ships, we’ll email you a tracking number so you can follow it every step of the way. If you haven’t received tracking within a few days of ordering, check your spam folder or email us at contact@glowrin.com.

06Changes & cancellations

Need to change or cancel your order? Just email us within 12 hours of placing it and we’ll take care of it. After that window, your order may already be processed for dispatch and we may no longer be able to make changes.

07Lost or damaged packages

If your package is lost in transit or arrives damaged, we’ve got you covered with a free replacement — no extra cost to you. Please contact us at contact@glowrin.com within 7 days of the delivery date (or expected delivery date), and include photos if the item arrived damaged so we can sort it out quickly.

08Wrong or incomplete address

Please double-check your shipping address at checkout. We’re not able to reroute a package once it’s shipped, and orders returned to us due to an incorrect address may need to be reshipped. If you spot a mistake, email us within 12 hours and we’ll do our best to correct it.