Frequently Asked Questions

Use GlowRin for 10–20 minutes per session, 2–3 times a week. It’s designed to slip into your routine — consistency matters more than long sessions.

Cleanse and dry your face, put on the included eye shield, then position the mask comfortably. Turn it on, choose your light mode, and relax for 10–20 minutes. Afterwards, apply your usual serum or moisturizer — that’s it.

GlowRin has 7 modes, each suited to a different goal — Red (625nm) for firmness and fine lines, Near-Infrared (850nm) for deep soothing, Blue (465nm) for blemishes and oil, plus Yellow, Green, Cyan and Purple for tone, radiance and sensitivity. The included guide walks you through each one.

Yes — Red and Near-Infrared can run together in the same session for deeper repair. For the other modes, follow the guide to pick the one that fits your skin goal.

Completely cordless, charged via USB-C. A full charge gives around 70 minutes of use — roughly 3–7 sessions, depending on whether you run 10- or 20-minute treatments.

Absolutely. The hinged design folds flat and packs down small, and a single charge covers about a week of your 2–3 sessions.

Results vary from person to person and depend on your skin and the concern you’re targeting. Changes take time and consistency — follow the recommended routine and track your progress with photos taken in the same lighting.

The 360° floating-fit design wraps your face without pressing on it, and every mask includes a protective eye shield. Wear the eye protection as instructed, follow the safety guidance in the manual, and stay within the recommended session length. If you’re pregnant, photosensitive, or have a skin or eye concern, check with your doctor first.

Yes. GlowRin is independently lab-tested — power density measures 18–22 mW/cm² at the facial working distance, equal to 10.8–13.2 J/cm² over 10 minutes. These figures describe the light output; they don’t guarantee specific skincare results.

Two things: it floats around your face with zero pressure instead of pressing on it, and it wraps your whole face — forehead, cheeks and jawline — rather than just the flat front. So the areas rigid masks miss get covered too.

Yes — shipping is free on every order, with no minimum spend.

Orders are processed within 1–2 business days, and typically arrive within 6–12 business days after dispatch.

As soon as your order ships, we’ll email you a tracking number. You can follow it any time on our Track Your Order page.

If you need to change or cancel, email us within 12 hours of placing your order and we’ll take care of it. After that, it may already be on its way to dispatch.

You’re covered by our 60-day money-back guarantee — even if you’ve opened and used the mask. If it’s not for you, contact us within 60 days for a full refund. Return shipping is covered by the customer. See our Refund & Return Policy for full details.

Yes — GlowRin comes with a 2-year warranty against manufacturing defects, valid from your delivery date. It doesn’t cover misuse, accidental damage, or normal wear and tear.

We’ve got you. If your package is lost in transit or arrives damaged, we’ll send a free replacement at no cost to you — just contact us with a photo if it arrived damaged.

We accept Shopify Payments (Visa, Mastercard, Amex, Apple Pay, Google Pay) and PayPal — all processed securely at checkout.

Each order includes the GlowRin Mask, a protective eye shield, a USB-C charging cable, a storage pouch, and a user guide.