Support
Last updated: 17 September 2026
We want you to love your GlowRin. If it’s not the right fit, you’re covered by our 60-day money-back guarantee — even if you’ve already opened and used it. Here’s exactly how returns, refunds, and your 2-year warranty work.
Give GlowRin a real place in your routine. If it’s not for you, contact us within 60 days of receiving your order for a full refund — no fuss. Because we want you to actually try it, your guarantee still applies even if the package has been opened and used. Simply reach out and we’ll walk you through it.
Email us at contact@glowrin.com with your order number and the reason for your return. We’ll reply with simple instructions and the return address. Please wait for our confirmation before sending anything back so we can process your refund smoothly.
For change-of-mind returns under the money-back guarantee, the cost of return shipping is covered by you, the customer. We recommend using a tracked service, as we can’t be responsible for returns lost on the way back to us.
Once we receive and check your returned device, we’ll process your refund to your original payment method. Refunds are typically issued within 5–10 business days of us receiving the item. Your bank or card provider may take a little longer to show the funds in your account.
If your GlowRin arrives damaged, faulty, or you’ve received the wrong item, that’s on us. Contact us within 7 days of delivery at contact@glowrin.com with a photo, and we’ll arrange a free replacement at no cost to you — no need to pay return shipping in this case.
Your GlowRin Mask is covered by a 2-year warranty against manufacturing defects in materials and workmanship, valid from the delivery date of your original order.
The warranty covers faults that appear under normal use. It does not cover damage from misuse, accidents, drops, water damage, unauthorised repairs, or normal wear and tear. It applies to the original purchaser and isn’t transferable.
To make a warranty claim, email contact@glowrin.com with your order number and a description or photo of the issue, and we’ll help you get a repair or replacement.
Changed your mind before it ships? Email us within 12 hours of placing your order to cancel for a full refund. After that, your order may already be processed for dispatch — but you’re always covered by the 60-day money-back guarantee once it arrives.
We’re here to make it easy. Email us at contact@glowrin.com with your order number and we’ll take it from there.